Shipping policy
Shipping Policy
Where We Ship
We currently ship to addresses within the United States only.
Shipping Costs
Shipping is free on every order — no minimum purchase required.
Processing Time
All orders are processed within 1–3 business days of purchase.
Delivery Time
Delivery time varies depending on the item:
- Most items arrive within 5–7 business days after shipping.
- Select specialty items ship from an additional location and typically take 8–15 business days to arrive.
If your order includes items from both groups, they may arrive in separate packages on different days — this is normal and doesn't mean anything is missing.
Order Tracking
You'll receive a tracking number by email as soon as each package ships.
Shipping Delays
Occasionally, delivery may be delayed due to high order volume, weather, customs processing, or carrier issues outside our control. We'll keep you updated if a significant delay comes up.
Stock Issues
Occasionally, there may be issues that arise regarding stock that may cause unexpected delays. We will make contact with you whenever we encounter a specific stock issue.
Incorrect Addresses
Please double-check your shipping address at checkout — we're not able to redirect or refund packages sent to an incorrectly entered address. If you need to make a correction, email us at info@pawventurous.com as soon as possible; we can't guarantee a change once an order has started processing.
Lost or Damaged Packages
If your package arrives damaged or appears lost in transit, contact us at info@pawventurous.com within 7 days of the delivery date and we'll help sort it out.
Questions
Reach us any time at info@pawventurous.com.